Cancellations.

- Pre-Orders cannot be cancelled.

- Pre-Order shipping estimates are subject to possible delays of 1-2 weeks.

- Cancellation before the order is packed will not incur any charges.

- Orders cannot be cancelled once packed and prepared for dispatch.

Warranty, Replacements, and Refunds.

In the event that a mouse or keyboard shows a fault or manufacturing defect within 7 days from being delivered, we will arrange for a return pickup at our expense. We Recommend to Record an Unboxing Video while receiving the product for further help in such cases.

Once we receive the item and verify the problem, a replacement will be done with delivery in 10 to 15 business days and in case of refund we provide Store Credits of the Exact Value of the Faulty Product.

Please contact us within 7 days from the order being delivered. If we are contacted after 7 days, returns will not be entertained and the standard warranty policy will be applicable.

Please note that returns are not accepted without all the original accessories and box of the returned item, or if the item is physically damaged.

Warranty:

All keyboards and mice come with 1 year standard warranty unless stated otherwise for all the parts except for the internal battery and USB cable (Internal battery and USB cable will only have 6 months warranty). 

Warranty doesn't cover consumable products as they are subjected to wear and tear.

This Warranty is only applicable on issues arising due to manufacturing defects.

Warranty will be voided in the following situations:

• Keyboards or mice that have been opened or modified for any reason, including but not limited to lubrication of switches, foam modding, and application of switch films are excluded from warranty.

• Breakage of switches due to application of keycaps or excessive force is excluded from warranty. If a keycap doesn’t fit the switch, please don’t force it in. Otherwise you are liable to breaking either the keycap or the switch.

• Variation in the feel of the keyboard switches due to tolerance variations including, but not limited to, spring weight or factory lubrication is to be expected, and not covered by warranty.

• Sounds including but not limited to “pings” and “rattles” are not covered by warranty.
  
  
• Warranty doesn't cover consumable products like Mousepads, Glasspads, and most accessories (sleeves, skates, grips, etc).

• Warranty doesn’t cover keyboards and mice that have been damaged due to misuse, user error, or negligence whether intentional or otherwise. Including but not limited to liquid spills, breakage due to excessive force, fall damage, excess electrical power etc.

• Wear and tear associated with general use is excluded from warranty. This includes, but is not limited to discoloration of the plastic, scratches to the bodywork, plastic developing shine, USB port becoming loose, damage to the USB cable, hotswap sockets becoming loose, clicks becoming loose, etc.
  

• Any unauthorized or third party repairs/attempts at repair will void the warranty on your product.

In the event a product does show fault within 365 days from the date delivered, please contact us at support@waimers.in and we will get back to you for information regarding the fault and we will arrange for a replacement, refund, or repair accordingly.

If stock for the faulty product is not available, Store Credit worth the Exact Amount of the faulty product will be provided to the Customer. 

If you don't receive a refund within 15 business days, please send us a mail at support@waimers.in so we can look into it.